Terms and Conditions

1. About these terms

These Terms and Conditions govern your use of lavienneluxellc.store and any purchase you make from LavienneLuxe LLC ("we", "us", "our"). By placing an order, creating an account or browsing the store, you agree to these terms. If you do not agree, please do not use the store.

2. Orders and acceptance

An order placed through the store is an offer to buy. We accept it when we send you an order confirmation by email. Until then, we may decline or cancel an order — for example if a product is out of stock, mispriced, or flagged for fraud review. If we cancel a paid order, you receive a full refund (see our Refund Policy).

3. Pricing and currency

• All prices are shown and charged in US dollars (USD).
• Delivery is free worldwide on orders over $1,000; standard delivery fees are shown at checkout before you pay.
• Sales tax or import duties, where they apply in your country, are the customer's responsibility unless stated otherwise at checkout.

4. Payment

We accept card payments (Visa, Mastercard, American Express, Discover). Payments are processed by our secure payment provider at checkout; we never see or store your full card details. You may also complete an order via WhatsApp, in which case these terms apply equally.

5. Products and availability

We take care to display products, specifications and imagery accurately. Slight variations in colour or finish may occur depending on your screen. Products are subject to availability; if an item becomes unavailable after you order, we will contact you to arrange a substitute or a refund.

6. Delivery

Delivery timelines and options are described in our Shipping and Returns policy. Risk of loss passes to you on delivery to the address you provided.

7. Returns

You may return unused items in their original packaging within our returns window. Full conditions and the step-by-step process are in our Shipping and Returns policy, and refunds are governed by our Refund Policy.

8. Warranty

Power stations and electronic devices carry the manufacturer's warranty. Warranty claims are handled with the manufacturer or through us as your point of contact — reach us at [email protected] with your order number.

9. Limitation of liability

To the extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for the product concerned. We are not liable for indirect or consequential losses, including loss of profit or data.

10. Intellectual property

All content on this site — text, photography, logos and layout — belongs to LavienneLuxe LLC or its licensors and may not be copied or reused without written permission.

11. Changes and contact

We may update these terms from time to time; the current version is always published on this page. Questions? Contact us or call +1 505 528 6140.