Shipping and Returns

Where we deliver

We deliver worldwide. Every order ships from our Albuguquerque warehouse and is fully tracked from dispatch to your door.

Delivery times and costs

• Free worldwide delivery on orders over $1,000.
• Orders under $1,000: standard delivery fee shown at checkout before you pay.
• Standard delivery: 2–5 working days after dispatch.
• Dispatch normally happens within 1–2 working days of an accepted order; you get tracking details by email.
• Battery products travel by ground/courier networks approved for lithium batteries — this can add a day or two in some regions.

Order changes and cancellations

Contact us as soon as possible at [email protected] or on +1 505 528 6140. If the order has not shipped yet, we can change or cancel it free of charge.

Damaged or incorrect items

If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with photos and your order number. We arrange a repair, replacement or return pickup at our cost — you will not pay to fix our mistake.

Returns — 30-day window

You can return any item within 30 days of delivery if it is unused, in its original packaging, and with all accessories and documentation included.

• Start a return by email ([email protected]) or WhatsApp with your order number.
• We confirm the return address and instructions within 1 working day.
• Send the parcel with a tracked service and keep the receipt.

Non-returnable items

• Items damaged by misuse, drops, water ingress or unauthorised modification.
• Items missing serial numbers or original accessories.
• Final-sale items marked as such at checkout.

What happens next

Once your return arrives, we inspect it within 2 working days and email you the outcome. Approved returns go straight to the refund process described in our Refund Policy.