If something is not right with your order, this is how your money comes back.
Your right to a refund
You are entitled to a refund when:
- You return an unused item within 30 days of delivery (see Shipping and Returns), or
- An item arrives damaged, faulty or incorrect, or
- We cancel your order — for example because a product is out of stock or mispriced.
How to start
Email [email protected] or message WhatsApp with your order number and the reason. For returns, send the item back first (see Shipping and Returns); refunds are released after the returned item passes inspection.
Refund amounts
- Approved change-of-mind returns: product price refunded in full; original delivery fee is not refunded.
- Damaged, faulty or incorrect items: product price and delivery fee refunded in full, or a free replacement if you prefer.
- Orders we cancel: everything you paid, in full.
- Where a discount code was applied, the refund reflects the amount you actually paid.
Processing times
- Inspection of a returned item: within 2 working days of arrival.
- Refund issued: within 5 working days of approval.
- Card refunds: 5–10 business days to appear on your statement, depending on your bank.
- You get an email confirmation the moment the refund is issued.
Partial refunds
An item may receive a partial refund if it comes back damaged, incomplete or with missing accessories due to use not covered by the returns conditions in our Shipping and Returns policy.
Chargebacks
Please contact us before raising a chargeback — almost every issue can be solved faster directly. Chargebacks filed without contacting us first may slow down the resolution for both sides.
Questions
Reach us any time at [email protected], on +1 505 528 6140, or via our contact page.